FAQs

What are the benefits of outsourcing?

Outsourcing admin services means you are guaranteed to benefit from the experience of someone who already knows the administrative functions and is an expert in the field. You don’t have to recruit or train the staff for administrative functions. Outsourcing enables you to spend more time implementing strategies that will strengthen your business so it can climb to the top.

What are the reasons for outsourcing?

Outsourcing is extremely helpful for all kinds of businesses. Most commonly, it’s used when businesses get a lot of customer queries and when they don’t have time to focus on every single aspect of the business or customer service.

Outsourcing these kinds of tasks helps you and your employees devote your attention to the main requirements of your business to keep things going smoothly.

How can outsourcing help your company?

Outsourcing less important tasks will free up time and space so you can focus on what you and your in-house team do best.

This ensures your team stays productive without having to focus on too many time-consuming tasks or having to hire and train more employees.

What kinds of services can be outsourced?

We pride ourselves on a ‘can do all’ attitude and are here to help you every step of the way. Our standard services include data entry, administration, bookkeeping, reconciliation, customer service, audit services and bespoke workstreams. Our admin services are adaptable to your specific business requirements.

How can I be sure my company data will be protected?

We offer reassurance to our customers that all payments are protected, and you can be confident in the security we use and that your company’s data will be safe with us. We use secure messaging systems, and all data is secure on AWS servers. We do advise it is important to check your own security to make sure no-one can access it easily. Steps such as limiting the number of people who can access data and monitoring individual duties when managing payroll will help to ensure data stays safe in-house.

Where will my virtual employees be based?

We have multiple offices based in UK, UAE and Philippines. All employees can be contacted for your needs.

What are the main benefits of offshore outsourcing?

Cost-effectiveness – Salaries of professionals are significantly lower than those in the UK. This wage differential translates into cost savings.

24/7 operation – Offshore outsourcing offices located in Dubai/Philippines are in the perfect time zone to help you operate 24/7.

Large pool of talent – Retaining experienced employees becomes difficult when they are given boring and repetitive work.

Best Practices – Focused heavily on quality and continuous process improvement, offshore outsourcing firms operate at high levels of efficiency, predictability, and reliability. High process maturity dramatically reduces risks and provides a significant advantage when managing service level agreements.

Will my virtual employee have good English language skills?

Yes. the Philippines is the third-largest English-speaking country in the world, with approximately 75 million English speakers, and English is one of the country’s two official national languages (the other being Filipino). English is the main language used in their professional workplace.

I have a small business. Will outsourcing work for me?

Yes. We work with several small businesses, and it can be much easier to outsource when you are smaller. You can be assured we give the same level of care and attention to all customers, irrespective of their size.